Refund policy

Refund, Return & Replacement Policy

At CodeRangle, every product is made especially for you. Since our products are made to order and may include personalized names, designs, artwork, or other custom details, each item is created specifically for the customer who places the order.

We believe in delivering products that meet our quality standards. If your order arrives defective, damaged, misprinted, or different from what you ordered, we will help make it right through a replacement, subject to the conditions below.

1. No Refund Policy for Made-to-Order Products

All our print-on-demand and customized products are made specifically for each customer's order. Once a product has been manufactured, it generally cannot be resold to another customer, especially when it contains personalized details.

For this reason, we do not offer refunds, returns, or cancellations for products that have been correctly manufactured according to the customer's order, including cases involving:

  • A change of mind after placing the order.

  • Incorrect size selection by the customer.

  • Personal preference regarding colour, fit, or design.

  • Dissatisfaction with a design that was correctly produced according to the order.

  • Personalized products featuring a customer's name, artwork, or other custom details.

  • Orders that have already entered production or have been dispatched, except where applicable law requires otherwise.

We kindly request that you carefully review your selected size, design, colour, and personalization details before placing your order.

2. Replacement for Defective or Damaged Products

Your satisfaction matters to us. Although we do not offer refunds for correctly manufactured made-to-order products, we will provide a replacement at no additional product cost if your item arrives with a verified manufacturing defect or fulfilment error.

Eligible issues include:

  • Manufacturing defects, such as damaged stitching or faulty construction.

  • Products received torn, damaged, or otherwise defective.

  • Printing errors, including significantly incorrect, incomplete, or misprinted artwork.

  • Receiving a different product, size, design, or personalized detail from what was ordered due to an error on our part.

Approved replacements will be provided without additional product charges. If any return or shipping arrangement is required, our support team will guide you through the process.

Please note that normal variations in colour or appearance caused by screen settings, lighting, or differences between digital previews and the finished product do not automatically qualify as defects.

3. How to Request a Replacement

If your product arrives damaged, defective, misprinted, or incorrect, please follow these steps:

  1. Contact us at thecoderangle@gmail.com within 48 hours of receiving your order.

  2. Include your order number and a brief description of the issue.

  3. Attach clear photographs or a video showing the defect, damage, printing issue, or incorrect item.

  4. Our team will review your request and inform you of the next steps.

Please retain the product and its original packaging until your request has been reviewed. We may request additional information or arrange a return if necessary.

We recommend reporting issues within 48 hours so we can investigate and resolve them promptly. This reporting window does not limit any rights you may have under applicable law.

4. Incorrect Size or Personalization Details

Customers are responsible for checking their selected size and entering accurate personalization details before completing their purchase.

We cannot offer a refund or free replacement solely because a customer selected the wrong size, entered an incorrect name, or changed their mind about the chosen design.

However, if the product differs from the size, name, design, or other specifications submitted with the order because of an error on our part, please contact us. We will review the issue and arrange an appropriate resolution.

5. Order Cancellations

Our products are made to order, and production may begin shortly after an order is placed.

Once an order has entered production, it cannot generally be cancelled or refunded because the product is being manufactured specifically for you. If you need to request a cancellation, please contact us as soon as possible. We will review whether the order can still be stopped before production begins.

Any cancellation rights required by applicable law will be respected.

6. Refunds

We do not provide refunds for correctly manufactured made-to-order products simply because a customer changes their mind or no longer wants the item.

For eligible defective, damaged, or incorrectly fulfilled orders, our standard resolution is a replacement rather than a refund. However, where a replacement is not reasonably possible or a refund or other remedy is required under applicable law, we will provide the appropriate resolution.

Any approved refund will be processed through the original payment method where possible. Processing times may depend on the payment provider or bank.

7. Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

Brand: CodeRangle
Email: thecoderangle@gmail.com
Website: https://coderangle.com/

We appreciate your support for CodeRangle. Every order is made with care, and we are committed to resolving genuine product quality and fulfilment issues fairly.